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Video Link Provides New Enhancements to RapidSOS

Henderson County 911 dispatcher Tim Daws stays busy answering calls.
Photo by Steve Corlew / Lexington Progress

Article by Steve Corlew-

A new enhancement to Henderson County’s 911 system will aid dispatchers and those calling in times of an emergency.

Not only will 911 operators be able to talk to callers, but they can also text and even send and receive video, according to Henderson County 911 director Pam Tolley.

The new program allows 911 operators to text the caller a link. That link allows the caller to activate the camera on the caller’s cell phone. That information will help first responders evaluate the emergency and send the proper response.

For example, in case of an auto accident, the video link will allow dispatchers to better evaluate the scene and the severity of the accident. Dispatchers can even switch the camera view from the front camera to the back camera if needed.

“The RapidSOS preview gives us more detailed information,” Tolley said about the program. Henderson County has been using RapidSOS for about a year.

RapidSOS is a free service that is separate from 911. It provides key medical and personal information that is needed in…

For complete coverage, see the January 4th edition of The Lexington Progress.

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